Support & complaints
Last updated 19 October 2026
A clear route for account issues, billing disputes, privacy concerns and reports of misuse.
How to raise a concern
Email support@kartfern.com with the subject “Complaint”, “Billing concern”, “Privacy request” or “Security report”. Include your name, workspace or store URL, relevant reference numbers and a description of the outcome you are seeking.
What to include
Share dates, screenshots with sensitive details removed and any earlier support correspondence. We may request information needed to identify the account or transaction. Do not send identity documents, passwords or payment credentials unless a secure, necessary verification process has been arranged.
What happens next
Your concern is reviewed and routed to the relevant team or operator. We may ask for clarification, check records and communicate the outcome by email. You may reply in the same email thread if information is missing or the issue remains unresolved. Applicable legal complaint and response requirements are not limited by this page.
Merchant-store purchases
For product quality, delivery, returns and shopper refunds, contact the merchant first. Kartfern is the software provider and cannot independently decide a seller’s contractual obligations or refund a merchant payment. You can still report suspected abuse of the platform.
Your rights
Using this support route does not remove any right to approach a competent authority, payment provider or other lawful dispute-resolution channel.