Your data. Your choices.
Last updated 19 October 2026
How to request an export, correction or deletion of information held through Kartfern.
Workspace and profile requests
Email support@kartfern.com from your registered address with your workspace URL and the information you want to access, correct, export or delete. Explain whether your request concerns your profile or the whole business workspace. We may confirm your identity and authority before making changes.
Requests from shoppers
Contact the merchant you purchased from for information in its store. Include the order number and email used at checkout. Kartfern processes store information on the merchant’s behalf and may route requests to the merchant. Contact us if you need help identifying the relevant store.
Before deleting a workspace
Export records you need and consider your tax, accounting and other record-keeping obligations. Clearing browser storage or uninstalling an app does not delete server-held records. Account deletion and cancellation of payment mandates are separate requests.
Retention limits and follow-up
Deletion may be limited by legal duties, payment disputes, fraud prevention or another applicable requirement. Copies may remain in backups until the relevant backups are rotated. We can explain applicable limits when handling your request. We may ask for clarification and will communicate the outcome. Do not send passwords, OTPs or full payment credentials.